CANCELLATION POLICY & CANCELLATION FORM
Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.
You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. To exercise your right of withdrawal, you must contact us at .
Bödinger Hof 14.
53773 Hennef, Germany.
by means of a clear declaration (e.g. a letter or e-mail sent by post) about your decision to revoke this contract. You can (but do not have to) use the attached sample withdrawal form for this purpose. To comply with the withdrawal period, it is sufficient to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period..
CONSEQUENCES OF CANCELLATION
If you withdraw from this contract, we will reimburse you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from this, should you have chosen a type of delivery other than the one offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier..
You must return the goods to us without undue delay and in any case no later than 14 days from the day on which you notified us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the cost of returning the goods.
Important: You must pay for any loss in value of the goods only if this loss in value is due to improper handling of them. The goods will be checked by our team after receipt. In the process, the condition, properties and operation of the goods are subjected to a quality check.
END OF THE CLAIM
1) Please avoid damage and contamination of the goods. Please return the goods to us in the original packaging with all accessories and with all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide with a suitable packaging for adequate protection against transport damage..
2) Please do not send the goods back to us freight collect. We will send you a return label.
3) Please note that the aforementioned items 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
Bödinger Hof 14
53773 Hennef, Germany.
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods.
Ordered on ____________ / received on __________________
Name of consumer(s)(*)
Address of consumer(s)(*)
Signature of the consumer(s) (only for notification on paper)
(*) Delete as applicable
Nothing in it?
No problem, we are here for your questions.